Help centre
Getting started
What happens after I sign up?
You answer a short onboarding about your business. Skofa then analyses it and shows a discovery report — what it found, how sure it is of each point, and which AI employees it recommends. You decide which to hire.
Do I need a website or other software?
No. Skofa works from what you tell it, documents you upload and WhatsApp. Connecting accounting, CRM or e-commerce software is optional and adds more for your AI employees to work with.
AI employees and approvals
Can an AI employee act without me?
Only as far as you allow. Each AI employee has an autonomy level you set. Payments, refunds, deleting things and messages to your customers always wait for a person to approve, whatever the level.
Where do I approve things?
Approval requests appear in Skofa and are emailed to you. Approving runs the action; rejecting stops it, and both are recorded.
How do I connect my WhatsApp Business number?
Go to Integrations → WhatsApp → Continue with Facebook and follow Meta's steps. Customer messages then arrive in your Inbox.
Why can't I reply to an older message?
WhatsApp allows a free-form reply only within 24 hours of the customer's latest message. After that, only a message template you have had approved in WhatsApp Manager can be sent.
How do I know a reply arrived?
Under each reply in the Inbox you see what WhatsApp reported: sent, delivered, read by the customer, or not delivered with WhatsApp's reason.
AI usage limits
Why did Skofa say I've reached my AI limit?
Each plan includes a monthly amount of AI work. When a business reaches it, AI pauses until the next month or an upgrade. A business with no plan yet chooses one in Billing first: AI starts as soon as the plan is active.
Why is AI paused right now?
Check Billing first: a business without an active plan cannot use AI. If you have a plan, you may have reached its monthly AI amount, which resets at the start of the next month or with an upgrade.
Plans and billing
How do I change or cancel my plan?
Open Billing. Payments are in Ghana cedis (GH₵) through Paystack. If you cancel, you keep your plan until the end of the period you paid for and are not charged again; after that, choose a plan in Billing to keep using Skofa.
Your data
Can I take my data out?
Yes. Owners and admins can export all of their business's data from Settings at any time.
How do I delete my business?
From Settings. Deletion starts a 14-day grace period, after which the data and files are permanently removed and connected software access is revoked.
Account security
How do I turn on two-factor authentication?
In Settings, using an authenticator app. You get one-time recovery codes to keep somewhere safe.
I forgot my password.
Use Forgot password on the sign-in page. The link we email you works once and expires.
Didn't find it? Contact us.